What if I have qualified for Free Shipping?

Please pay for shipping at checkout. We will refund you for shipping soon thereafter -- we promise!

Do I have to be a registered PayPal user to make a purchase?

Nope! PayPal allows us to securely accept your payment information, and you don't need to have ever used PayPal before to make a Designed Good purchase today.

When will my package arrive?

We always process orders on the same day that we receive them. However, because we are partnering with brands to coordinate packaging, we cannot always ship your product out on the same day that you make your purchase. Unless we say differently on the product page, you can expect your package to arrive within 3-7 business days in the USA and within 10-14 business days internationally.

We are committed to our members across the world who are interested in well-designed products that are making a difference. Depending on the product, we may have to contact international customers separately about additional shipping charges for international packages.

If you feel like your package is taking an unusually long time to arrive, contact us at friends@designedgood.com. We'll check up on it for you.

How long are these products available?

Most of our sales are one or two week features. We keep products on sale for a limited time so that we can offer our members discounts and keep featuring the most exciting brands and designers that are hitting the sweet spot of design and social good. If you missed the sale for a particular product that you loved, send us a note! We can sometimes accommodate special orders and also take your feedback into account when we are placing that product back in our pipeline for the future.

What is available next?

We'll let you know via e-mail when the next sale starts. You can also visit our Facebook page and follow us on Twitter for frequent updates and advance information about new products!

For now, we'll let you know that we have awesome upcycled bottle openers coming next week.

How can I share Designed Good to get credit?

Use the personalized referral code we provided on the Thank You page and we'll be able to track how many people signed up from the messages you sent. Even if you don't qualify for free shipping on an order today, you can easily qualify in the future!

Signing up just 2 friends gives you free shipping on your next purchase. Signing up 3 friends gives you free shipping on your next two purchases, and signing up 7 friends gives you free shipping on all purchases for 6 months.

What is your refund policy?

Due to the limited time and quantity nature of our sales, we need to adhere to a strict no refunds policy.

I have more questions. How can I contact you?

Email is best! Send one to friends@designedgood.com and we will return your email as soon as possible!

I'm outside the United States. What are all the details about how my shipment will be handled?

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages. These charges are recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be.

Delivery times for international orders vary depending on the country. We do our best to ship orders out promptly but USPS does not offer tracking on international delivery so please bear this in mind when making a purchase. If you would like to pay extra for UPS delivery, please get in touch with us at friends@designedgood.com and we can get you a quote.